This Refund & Cancellation Policy applies to subscriptions to the Attendly platform operated by CATaskKit. All transactions are in Indian Rupees (INR) and processed through our payment gateway, Razorpay. Please read this alongside our Terms & Conditions.
1. Free plan (up to 5 employees)
Workspaces with 5 or fewer employees are free for their full 1-year period and renew free, with the reimbursements feature included at no charge. As no payment is taken, there is nothing to refund.
2. Paid subscriptions — how billing works
- Paid plans (above 5 employees) are billed annually, in advance, at the per-employee tier shown on our Pricing page.
- Raising your seat cap during a period charges only the additional, prorated amount for the days remaining in your current period; your period end date stays the same.
- The optional Reimbursements add-on (₹5/employee/month, billed annually) is likewise prorated into your existing period when enabled mid-term.
- Each amount is computed and verified by our servers from the published tier table before payment, so the price you are charged is the price shown.
3. Cancellation
You may cancel your subscription at any time from the in-app Billing screen or by emailing info@cataskkit.com. On cancellation:
- Your Workspace continues to have paid access until the end of the period you have already paid for;
- The subscription will not auto-renew — no further amount is charged unless you choose to renew;
- After the period ends, the Workspace reverts to the free plan (subject to the 5-employee limit) or is closed at your request.
4. Refunds
Because Attendly is a digital service provisioned immediately, paid annual fees are generally non-refundable once the period has begun, except in the cases below:
- New annual purchase — cooling-off: If you purchased a paid plan for the first time and request a refund within 7 days, and the paid features have not been substantially used, we will refund the amount paid for that purchase.
- Duplicate or accidental charge: Fully refunded.
- Failed / incomplete payment where the plan was not activated: Any amount captured is refunded.
- Service issue: If a confirmed defect on our side prevents you from using a paid feature for a sustained period and we cannot resolve it, we may issue a pro-rata refund or credit at our discretion.
Mid-period seat upgrades, the prorated add-on, and amounts for periods already elapsed are non-refundable. Downgrading your seat count does not generate a refund; the seats remain available until the period ends.
5. How refunds are processed
Approved refunds are made to the original payment method via Razorpay. Once approved, refunds are typically initiated within 3 business days and may take 5–10 business days to reflect, depending on your bank or card issuer. We do not charge a processing fee for refunds initiated by us.
6. How to request a refund
Email info@cataskkit.com from your registered email with your Workspace name, the payment reference/Order ID, and the reason for the request. We will respond within 3 business days.
7. Contact
For any billing question, contact info@cataskkit.com or see our Contact page. Operated by CATaskKit, Opp. to Lotus Court, Kharadi, Pune, Maharashtra, India – 411001.